Rachel
rachel.comScaling fulfillment without scaling complexity
Rachel partnered with Logentic to unify their multi-channel operations, replacing a patchwork of disconnected tools with a single platform that scales with their seasonal peaks and pop-up events.
Industry
Fashion & Lifestyle
Fulfillment
In-house
Platform
Shopify
Results with Logentic
40%
Faster processing
98%
Order accuracy
$84K+
Annual savings
3x
Peak season capacity
What They Migrated From
Rachel had outgrown their initial setup of ShipStation for shipping and spreadsheets for inventory tracking. With multiple sales channels (online store, wholesale, seasonal pop-ups), keeping stock counts accurate was a constant battle. Orders were processed manually, seasonal peaks created bottlenecks, and the team spent hours reconciling inventory across channels.
The Challenge
Rachel sells through their Shopify store, wholesale accounts, and a busy schedule of pop-up events. Each channel had its own workflow, its own stock count, and its own shipping process. During peak periods like holiday season, the team was stretched thin trying to keep up.
Overselling was a recurring problem. A product would sell out at a pop-up event but still show as available online, leading to cancellations and frustrated customers. Returns were handled manually with no visibility into restocking timelines.
The Solution
Logentic gave Rachel a single source of truth for inventory and fulfillment across every channel:
- Unified multi-channel order management (Shopify, wholesale, pop-ups)
- Real-time inventory sync across all sales channels
- Automated pick & pack workflows with barcode validation
- Integrated shipping with smart carrier selection
- Returns management and restocking automation
- Seasonal demand forecasting and inventory planning
“Our patchwork of tools couldn't keep pace with growth. Logentic unified everything and gave us real-time visibility we never had before. Pop-up events used to be a logistics nightmare — now they're seamless.”
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See how Logentic can help your brand achieve similar results with streamlined operations and real-time visibility.