Logentic
Popular
Gorgias
A Logentic card in every ticket's sidebar: the shopper's open and past orders, shipments, returns and claims, matched on their email. Agents can hold or release an open order.
Support integrations
Empower your support team
Every Gorgias ticket shows the shopper's orders, shipments, returns and claims from Logentic, and agents can hold an order without leaving the helpdesk.
Helpdesks and inboxes
Gmail
Connect a shared support inbox: emails become tickets in Logentic, and you reply from there.
- Request an integration
Use a different support tool?
We are building integrations based on customer demand. Let us know what helpdesk you use and we will prioritize it.
How it works
An owner or admin connects Gorgias once, in Logentic's Settings → Integrations.
- 1
Connect Gorgias
Enter your Gorgias address, login email and API key. Logentic checks the key, then adds its card to your Gorgias. - 2
Open any ticket
The Logentic card shows the shopper's orders, shipments, returns and claims, matched on the ticket's email, in English or French. - 3
Act from the ticket
Hold an open order with a note for the warehouse, release it, or share a return link, without switching tools.
Why integrate support tools?
Faster response times
No more tab-switching. All order and shipping info appears right in your helpdesk.Happier customers
Provide accurate, real-time updates on order status and delivery timelines.Reduced errors
Eliminate manual lookups and the mistakes that come with them.Complete context
See the shopper's orders, shipments, returns and claims at a glance.
