Resolve issues before customers complain.
Monitor delivery exceptions in real-time, automate carrier claims, and turn shipping problems into recovered revenue. AI-powered intelligence that protects your customer experience.
Everything you need to protect the delivery experience
From exception monitoring to automated claims filing, Shopper Care Intelligence handles the post-purchase chaos so you can focus on growth.
Exception monitoring
Real-time alerts for delayed, damaged, or lost packages across all carriers.
Automated claims
File carrier claims automatically and track recovery status.
72-hour resolution
Logentic Insured claims resolved in 72 hours, not weeks.
Carrier scoring
Composite scores based on on-time delivery, cost, and exceptions.
Proactive support
Resolve issues before customers even know there's a problem.
Performance analytics
Track exception rates, resolution times, and recovered revenue.
Know which carriers actually perform
Carrier Scores give you a composite view of each carrier's performance based on on-time delivery (35%), exception rate (30%), cost efficiency (20%), and speed-to-distance ratio (15%).
- 87Top Performer badges
Instantly identify your best carriers by region and service type.
- Month-over-month trends
Track improvement or decline to inform carrier negotiations.
- Detailed breakdowns
Drill into on-time rates, exceptions, cost, and speed metrics.
Recover money you're leaving on the table
Most brands never file claims for lost or damaged packages. Shopper Care Intelligence automates the entire process—from detection to payout.
Choose Logentic Insured for 72-hour resolution, Logentic Standard for 15-21 day carrier claims, or Self-Managed if you use your own carrier accounts.
Every exception, one organized view
Stop digging through carrier portals. See all delayed, lost, damaged, and address issue exceptions in one filterable table with clear next steps.
- 6New exceptions surfaced daily
Get alerted the moment a package goes off-track.
- Status tracking
From New to Investigating to Resolved, track every exception lifecycle.
- Days open tracking
Prioritize oldest issues and ensure nothing slips through the cracks.
Identify problem products before they cost you
Some SKUs just have higher exception rates. SKU Risk analysis helps you identify fragile products, packaging issues, and items that need extra protection.
High-Risk SKU Detection
Products with exception rates above 4% are automatically flagged for review.
Use these insights to improve packaging, adjust carrier selection for fragile items, or update product descriptions to set accurate expectations.
Be first to know when it launches
Shopper Care Intelligence is coming soon. Join the waitlist to get early access and help shape the product.
See Logentic in action
No sales fluff. Just a fast walkthrough of how Logentic can simplify your warehouse operations.