Shopper Care Intelligence
Resolve issues before customers complain.
Monitor delivery exceptions, catch late, lost and damaged parcels before their claim deadline, and turn shipping problems into recovered revenue, with support tickets in the same place.
Everything you need to protect the delivery experience
From exception monitoring to claims and refunds, Shopper Care Intelligence handles the post-purchase work so you can focus on growth.
Exception monitoring
Every carrier exception and every parcel with no scan for 72 hours, in one list, with Slack alerts if you want them.Claims, ready to file
Logentic finds lost, damaged and late parcels, gathers the evidence and tracks every claim deadline.Package Protection
Complete protected claims are credited instantly or reviewed within 3 days.Carrier scorecard
Compare each carrier's cost per shipment, transit time and exception rate.Support in context
Shopper emails become tickets next to their orders, and Gorgias shows Logentic data in every ticket.Recovery tracking
See what's at risk, what's ready to claim and what you've recovered.
How it works
From the first exception to recovered revenue.
Know which carriers actually perform
The carrier scorecard puts every carrier side by side: what each shipment costs, how long deliveries take and how often something goes wrong.
- Cost vs speed. Each carrier plotted by average cost and median days in transit, so the cheap and fast ones stand out.
- Exception rate. How often each carrier's parcels hit an exception, with carriers under 20 shipments set aside.
- How long deliveries take. The share of each carrier's deliveries by days in transit.
Recover money you're leaving on the table
Most brands never file claims for lost, damaged or late packages. Logentic finds them, gathers the evidence and tracks each claim's deadline, and files the claim itself when the label was bought through Logentic.
How your claims are handled:
- Credited instantly or reviewed within 3 days
- Package Protection
- Logentic files and owns the claim
- Logentic labels
- Evidence and deadlines ready for you to file
- Your own accounts
Every exception, in one place
Stop digging through carrier portals. Delivery Issues lists every carrier exception and every parcel that has gone quiet, and Analytics shows where and how often deliveries run late.
- Exceptions and stale scans. Failed attempts, delays and parcels with no scan for 72 hours, in one searchable list.
- Late-delivery rate. Each delivery compared with the carrier's promised date, week by week.
- Where delays happen. Late deliveries ranked by country, province or state, and city.
