Returns made simple.
Automated RMA workflows, instant return labels, and smart restocking. Turn your returns process from a cost center into a competitive advantage.
Returns Dashboard
Track and process returns efficiently
Pending
23
awaiting receipt
To Inspect
12
need inspection
Refunds Due
$2,340
8 refunds pending
Restocked
156
this month
Recent Returns
35 totalRMA-1234
Sarah Johnson2 items - Wrong size
$89
RMA-1233
Mike Chen1 items - Defective
$149
RMA-1232
Emily Davis3 items - Changed mind
$245
RMA-1231
James Wilson1 items - Not as described
$79
Self-service returns portal
Let customers initiate returns without contacting support. They select items, choose a reason, and get a prepaid label—all in under a minute.
Branded portal
Custom-branded returns page that matches your store experience.
Instant labels
Prepaid return labels generated and emailed automatically.
Return policies
Enforce time limits, product exclusions, and approval workflows.
Start Your Return
Order #12847 - March 15, 2024
Select items to return:
Lavender Body Lotion
$29
Rose Perfume 50ml
$59
Reason for return:
Free return shipping included
Smart receiving and inspection
When returns arrive, your team knows exactly what to do. Scan the return, inspect items, and process refunds or exchanges—with clear workflows for every scenario.
Guided inspection
Step-by-step workflows ensure consistent grading and disposition.
Photo documentation
Capture condition photos for records and fraud prevention.
Smart disposition
Route items to restock, refurbish, donate, or dispose based on condition.
Inspect Return RMA-1234
Lavender Body Lotion - Qty: 1
Lavender Body Lotion
SKU: LBL-001
Return reason: Wrong size
Customer: Sarah Johnson
Inspection checklist:
Condition photos:
Automated refunds and restocking
Stop the manual refund dance. Logentic automatically processes refunds when items pass inspection and restocks inventory to the right location.
Instant refunds
Trigger refunds to original payment method automatically.
Exchange processing
Create replacement orders without manual intervention.
Inventory restock
Returned items automatically added back to available inventory.
Refund Processing
Automatic refunds for approved returns
Refunding to original payment
Visa ending in 4242
Refund typically processes within 3-5 business days
Everything you need
Built for teams that demand excellence in warehouse operations.
Self-service
Customer portal reduces support tickets by 70%.
Label generation
Prepaid return labels with your preferred carriers.
Auto-restock
Returned items back in inventory, ready to sell.
Refund automation
Process refunds automatically upon inspection.
Inspection workflows
Guided grading ensures consistent quality control.
Returns analytics
Identify trends, frequent returners, and problem products.
Ready to streamline your warehouse?
Join brands like norda who have cut fulfillment errors by 90% and improved pick and pack speed by 62%.