Support that actually ships
We don't just answer tickets. We listen to every piece of feedback, build what matters, and ship it fast. Your warehouse operations deserve a team that cares as much as you do.
24/7
Always-on support
<15min
Avg. first response
8
Support channels
100%
Human-reviewed replies
Weekly
Product releases
The quality of support behind a core business system matters as much as the software itself. But without public data, you're left guessing about what you'll actually get.
Logentic publishes its support metrics in real time.
We believe this kind of radical transparency is the right thing to do, and we hope it sets a new standard for the industry.
What premium support actually looks like
Not a tier you pay extra for. This is how we treat every customer.
Every message gets a human
No bots, no ticket queues that disappear into the void. When you reach out, you talk to someone who knows your account, your warehouse, and your workflows.
Fast response, faster resolution
Our average first response is under 2 hours -- any hour, any day. Most issues are resolved in a single interaction because our support team actually understands fulfillment operations.
Your success is the product
We don't measure success by closed tickets. We measure it by whether your warehouse is running better this month than last month. Every support interaction is a chance to improve your operations.
Your feedback becomes the product
Most SaaS companies collect feedback and let it rot in a spreadsheet. We have a different approach.
You share feedback
In-app, Slack, email, or phone at (438) 533-9878 -- however you prefer. Every piece of feedback gets logged and tagged to your account.
We prioritize with context
Your feedback goes directly to the product team. We weigh impact, frequency, and alignment with our roadmap -- and we tell you where it landed.
We ship fast
Weekly releases mean your request doesn't sit in a backlog for months. Many feature requests ship within days. You'll get a notification when it's live.
We close the loop
When we ship something you asked for, we reach out personally to make sure it solves the problem. No silent deployments -- you always know what changed and why.
Reach us however you prefer
Every channel gets the same quality of response. Pick what works for your team.
In-app chat
Real-time help from inside Logentic. Context-aware so we already know your setup.
Phone support
Talk to a real human, any time. Call us directly at (438) 533-9878 -- 24/7, no phone trees, no hold music.
Shared Slack channel
A dedicated channel with your team and ours. Async collaboration that feels like working together.
Email & Help Center
Detailed guides, video walkthroughs, and direct email for complex requests.
Built by warehouse operators, for warehouse operators
Logentic was born inside Spaceful, a real 3PL that shipped over 1 million orders. We built this software because nothing on the market solved our own problems. That means every feature, every workflow, and every support interaction is grounded in real warehouse experience -- not theory.
- Weekly product releases based on customer input
- Public changelog so you always know what shipped
- Feature request board where you vote on priorities
- Direct Slack access and phone line to the founding team
- Quarterly roadmap reviews with every customer
How we ship features
You request it
Share feedback via in-app chat, Slack, phone, or email
We scope it
Your request is reviewed and prioritized within the sprint
We build it
Our team develops, tests, and iterates fast
You get it
Features ship in weekly releases -- no waiting months
Ready to work with a team that actually listens?
Book a discovery call and see what it's like to work with a support team that treats your warehouse like their own.
