Real-Time Support Status
Logistics never sleeps, and neither does our support. Transparent metrics pulled live from our platform - 24/7, 365 days a year.
Why are we doing this?
The quality of support behind a core business system matters as much as the software itself. But without public data, you're left guessing about what you'll actually get.
Logentic publishes its support metrics in real time.
We believe this kind of radical transparency is the right thing to do, and we hope it sets a new standard for the industry.
AI-augmented, human-first
We use AI to help our team respond faster and surface the right context instantly. But every conversation is owned by a real person. AI handles the groundwork so our team can focus on what matters -- solving your problem.
We meet you where you are
Support your team wherever they work. We're available on every channel that matters to you.
Our support promise
Humans in the loop, always
AI helps us triage, draft, and research faster. But every reply is reviewed and sent by a Logentic team member who knows the product.
We ship what you ask for
Feature requests go straight into our sprint. We ship in days, not quarters. Your feedback shapes the product.
24/7 because logistics never sleeps
Your warehouse runs around the clock and so do we. Call us at (438) 533-9878 any time -- Slack, email, phone, or in-app. Real humans, day or night.
Founder-level care
Our founders are in the support queue daily. Call, message, or email -- the people who built the product help you fix it.
