Ricardo Cuisine partners with Logentic to power its fulfillment operations

×

We're thrilled to announce that Logentic has signed a strategic partnership with Ricardo Cuisine, one of Quebec's most iconic and beloved culinary brands. This collaboration marks a major milestone for both companies as we work together to transform Ricardo's e-commerce and retail fulfillment operations.

About Ricardo Cuisine

For over two decades, Ricardo Cuisine has been a household name in Quebec and across Canada. Founded by celebrated chef Ricardo Larrivée, the brand has grown from a popular cooking show into a full culinary empire spanning cookbooks, kitchenware, food products, and a thriving e-commerce platform.

Today, Ricardo Cuisine is the 3rd most visited website in Quebec, attracting over 4.4 million monthly visits — a testament to the deep trust and loyalty the brand has built with consumers. That kind of reach brings real operational complexity: high order volumes, seasonal spikes, multi-channel distribution, and customer expectations that match the brand's reputation for quality.

Ricardo Cuisine represents exactly the type of brand we built Logentic for: a growing Quebec company with passionate customers, complex multi-channel fulfillment needs, and a commitment to exceptional experiences.

Why Ricardo chose Logentic

Before selecting Logentic, the Ricardo Cuisine team evaluated several solutions on the market, including Descartes Finale Inventory. After a thorough evaluation, they chose Logentic for three key reasons.

A modern interface built for the warehouse floor

Ricardo's warehouse team needed an intuitive tool their operators could adopt from day one — not software with a steep learning curve. Logentic's modern interface, purpose-built for floor teams, made the difference against more dated solutions. A clear UI means fewer errors, less training, and faster adoption.

One platform from supplier to returns

With Finale Inventory, Ricardo would have needed to stitch together multiple tools: Finale for inventory, ShipStation for shipping, and Loop Returns for returns management. Three separate platforms, three subscriptions, three integrations to maintain — and all the friction that comes with it.

Logentic replaces that patchwork with a single integrated platform covering the entire chain: supplier management and purchase orders, real-time inventory, optimized picking and packing, multi-carrier shipping, branded tracking, and returns and exchanges. Fewer systems, fewer sync issues, and a complete view of operations in one place.

Personalized onboarding and support — in person

Choosing software also means choosing a team. Rather than a standardized onboarding process with English-only support tickets, Ricardo gets direct access to Logentic's founding team — through a dedicated Slack Connect channel and in-person meetings in Montreal. A partner who speaks their language, literally and figuratively.

What Logentic brings to Ricardo

Logentic will provide Ricardo Cuisine with our complete fulfillment platform, including:

• Warehouse management system (WMS) — Full inventory control, optimized picking/packing, and real-time visibility
• Multi-carrier shipping — Access to 50+ carriers with AI-powered rate optimization
• Lightspeed integration — Seamless sync with Ricardo's eCom and Retail POS systems
• Returns and exchanges — Automated RMA workflows built directly into the platform
• Real-time analytics — Dashboards and reporting for operational excellence

"Ricardo Cuisine represents everything we love about Quebec brands — a passion for quality, a commitment to customers, and the ambition to grow. We're honored to be their fulfillment partner and excited to help them deliver exceptional experiences to their customers across Canada."

Why this partnership matters

As Ricardo Cuisine continues to expand its direct-to-consumer presence, the need for a unified, scalable fulfillment platform became clear. Managing e-commerce orders, retail distribution, and seasonal peaks required a solution designed for the unique challenges of Quebec brands.

Looking ahead

This partnership validates our mission: giving growing Quebec and Canadian brands the same fulfillment capabilities as the largest retailers — without the complexity, the cost, or the need to duct-tape three or four tools together to get there.

We're committed to Ricardo Cuisine's success and look forward to supporting their growth for years to come. Stay tuned for more updates as we roll out the implementation and share learnings from this exciting collaboration.